Current Openings
Technical Advocate EMEA
About Us
Discourse is a global company with a product that is 100% open source. Our team is 100 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.
Applicants in other timezones will not be considered (even if they are willing to adjust their working hours, we don’t think it’s healthy).
Important location info:
Within Europe, we only hire from:
- Austria
- Italy
- Poland
- Portugal
- Romania
- United Kingdom
About the job
Technical Advocates (TAs) at Discourse are highly technical generalists.
Your responsibilities:
Daily tasks include assisting customers via our support inboxes and public forums, reproducing bugs for our engineers to fix, creating and maintaining documentation, and managing customer sites on our infrastructure (e.g. moving sites, restoring backups, etc).
There is also scope to work more deeply in areas that you enjoy – some TAs love helping customers with their site’s theme and tweaks to their CSS. Some enjoy helping configure technically complex setups like external authentication, custom email strategies, and integrations. Others feel at home crafting SQL queries for reporting or custom user badges. There is room on the team to grow in the areas of your strength or passion.
We’re looking for someone who:
- Has an excellent working knowledge of Discourse, including experience with the Discourse admin interface, and is comfortable using the command line and Rails console
- Prioritizes taking care of customers, demonstrating customer service skills like responsiveness, follow-through, and empathy with customer needs
- Is detail oriented and follows up on loose ends
- Is not afraid to ask for help or escalate a task when stuck, but takes the time to learn so they can handle it themselves when it comes up again
- Is comfortable keeping several balls in the air at once, with the ability to find and focus on special projects during quieter times
- Is continuously learning and staying up-to-date on new products and technologies to provide the best support possible
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending an intro to who you are and resume to jobs@discourse.org.