Current Openings
Software Engineer (Customer Projects) Americas
About Us
Discourse is a global company with a product that is 100% open source. Our team is 100 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.
Applicants in other timezones will not be considered (even if they are willing to adjust their working hours, we don’t think it’s healthy).
About the job
Software Engineers at Discourse are generalists. Some days you may be working on a complex JavaScript feature implemented in Ember.js. Other days you may be working on our Ruby on Rails API server. Some days you may be contributing patches to frameworks or working on one of the many gems and libraries Discourse maintains.
The majority of the work you will do will be open source.
Discourse is primarily a hosting company: some of your focus will be around improving our hosting infrastructure, resolving issues for customers, or assisting with customer-specific implementations and migrations.
Applicants will have a 10-40 hour paid trial project (over 2-10 weeks) prior to joining the team. The trial project usually involves adding a feature to Discourse or a Discourse plugin.
Your responsibilities will include:
- Communicate daily with clients and work with them to agree on work priorities
- Implement and document client features
- Discuss and decide with internal Discourse teams whether features are appropriate in core, or in client plugins
- Maintain client-specific features against latest core versions
- Highlight new critical core features to high-profile clients
- Schedule and deploy patches and upgrades
We’re looking for someone who:
- Has some Ruby and JavaScript experience
- Is passionate about open source and comfortable with public code reviews
- Has a knack for implementing processes, technologies, and solutions for a fast-paced environment.
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending an intro to who you are and resume to jobs@discourse.org.
Migrations Engineer EMEA to Americas
About Us
Discourse is a global company with a product that is 100% open source. Our team is 100 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.
Applicants in other timezones will not be considered (even if they are willing to adjust their working hours, we don’t think it’s healthy).
About the job
A Migrations Engineer on our team plays a vital role in helping our customers transition their forums and data smoothly to the Discourse platform. This position is heavily customer-facing and requires a blend of technical expertise (focused on development), experience in customer support roles, project management skills, and excellent communication abilities.
Some days, you might be writing a custom migration script for an enterprise customer, handling complex data structures, and ensuring data integrity. On other days, you may be troubleshooting issues that arise during migrations, collaborating with customers to address their feedback, or enhancing our internal tools and documentation to improve the migration process.
At Discourse, we are primarily a hosting company, and the majority of your work will focus on migrations, supporting our customers throughout their transition to our platform, and assisting with customer-specific implementations.
Your responsibilities will include:
- Supporting customers via our public forums and our support inboxes.
- Scoping and planning migration projects.
- Writing and running import scripts using our robust migration framework.
- Setting up migration environments in our Linux servers using Docker and different DB systems.
- Reproducing bugs for our developers to fix.
- Handling day-to-day tasks managing customer sites on our infrastructure (e.g. instantiating sites, restoring backups, etc.).
We’re looking for someone who:
- Has technical support experience. Is customer-focused, exhibiting great customer service skills like responsiveness, follow-through, and empathy toward customer needs.
- Has a strong technical aptitude, with experience in Ruby or a similar language, writing SQL queries for MySQL/Postgres, composing regular expressions, and working on remote Linux servers (Debian-based) via the command line.
- Is skilled in writing custom scripts and handling various data structures and formats.
- Possesses excellent communication skills, able to convey technical concepts clearly and collaborate effectively with the team.
- Has strong knowledge of Discourse, including proficient use of the Discourse admin interface and comfort with digging into logs and technical details to troubleshoot issues.
- Shows initiative by proactively identifying areas for improvement and contributing to team efficiency.
- Since migrations are detail-intensive, you should be someone who looks to get the little things correct and follows up on loose ends.
- Can manage multiple projects, keeping several tasks in motion at once and prioritizing effectively.
- You’re not afraid to ask for help or escalate a task if you find yourself stuck, but you take the time to learn so that you can perform the same task yourself if it comes up again.
Bonus points if you’ve:
- Contributed to the Discourse community by submitting quality pull requests, building custom plugins, performing migrations, or participating in our public forum.
- Experience with various forum platforms like IP Board, Drupal, vBulletin, Khoros, etc.
- Participated in open-source projects or collaborated on community initiatives.
- Project management experience, demonstrating the ability to lead technical projects and collaborate closely with cross-functional teams.
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending an intro to who you are and resume to jobs@discourse.org.
Software Engineer
About Us
Discourse is a global company with a product that is 100% open source. Our team is 100 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.
Applicants in other timezones will not be considered (even if they are willing to adjust their working hours, we don’t think it’s healthy).
About the job
Discourse is looking to hire a frontend specialist. We are looking for someone with a passion to build user interfaces and make our product better every day, with a strong focus on quality.
The majority of the work you will do will be open source, and you will communicate with our users openly on Discourse Meta.
Discourse is primarily a hosting company. Some of your focus will be around resolving issues for customers, or assisting with customer-specific themes, plugins, and other customizations.
Applicants will have a 10-40 hour paid trial project (over 2-10 weeks) prior to joining the team. The trial project usually involves adding a feature to Discourse or a Discourse plugin.
Your responsibilities will include:
- Developing, testing, and documenting features for Discourse
- Creating and maintaining reusable components to facilitate building user interfaces
- Correcting bugs in Discourse, and working with legacy code in an established codebase
- Documenting and clearly communicating fixes and features requests that are completed
- Working with design and product colleagues when planning and implementing work
- Assisting with pre-sales, support, and operations as needed
We’re looking for someone who:
- Has extremely good JavaScript and web API knowledge, Ruby/Rails experience is a plus, SQL is a plus
- Maintains a positive mindset and actively improves the code beyond its original state
- Is passionate about open source and comfortable with public code reviews
Discourse is made with the Ember.js framework, knowing the framework is a plus, but not mandatory, we can help you learn it. If you have experience in other JavaScript frameworks or libraries it will be helpful.
We are also careful about the accessibility of our product, and would consider a plus a candidate with a good knowledge of accessibility on the web.
At Discourse, the ability to communicate well in writing and work independently is paramount. We are a fully remote and asynchronous company, and have been since the beginning.
We use our own software, Discourse, for most communication and project management, and most of your interaction with customers and team members will be in writing.
In order to live these values, we look for folks who:
- Work well independently and remotely
- Are detail and quality oriented, proactive, self-motivated, and organized
- Are able to make decisions quickly and communicate effectively
- Are kind to their co-workers, with a focus on collaboration and knowledge sharing
- Are highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending an intro to who you are and resume to jobs@discourse.org.
Technical Advocate
About Us
Discourse is a global company with a product that is 100% open source. Our team is 100 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and AI spaces.
About the job
Technical Advocates (TAs) at Discourse are highly technical generalists.
Your responsibilities:
Daily tasks include assisting customers via our support inboxes and public forums, reproducing bugs for our engineers to fix, creating and maintaining documentation, and managing customer sites on our infrastructure (e.g. moving sites, restoring backups, etc).
There is also scope to work more deeply in areas that you enjoy – some TAs love helping customers with their site’s theme and tweaks to their CSS. Some enjoy helping configure technically complex setups like external authentication, custom email strategies, and integrations. Others feel at home crafting SQL queries for reporting or custom user badges. There is room on the team to grow in the areas of your strength or passion.
We’re looking for someone who:
- Has an excellent working knowledge of Discourse, including experience with the Discourse admin interface, and is comfortable using the command line and Rails console
- Prioritizes taking care of customers, demonstrating customer service skills like responsiveness, follow-through, and empathy with customer needs
- Is detail oriented and follows up on loose ends
- Is not afraid to ask for help or escalate a task when stuck, but takes the time to learn so they can handle it themselves when it comes up again
- Is comfortable keeping several balls in the air at once, with the ability to find and focus on special projects during quieter times
- Is continuously learning and staying up-to-date on new products and technologies to provide the best support possible
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending an intro to who you are and resume to jobs@discourse.org.