Current Openings
Full Stack Engineer Customer Solutions team
About Us
CDCK is a global company with a product that is 100% open source. Our team is 85 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.
We are looking for candidates within the Americas. Timezones encompassing UTC -3 > UTC -8.
About the job
Software Engineers at Discourse are generalists. Some days you may be working on a complex JavaScript feature implemented in Ember.js. Other days you may be working on our Ruby on Rails API server. Some days you may be contributing patches to frameworks or working on one of the many gems and libraries Discourse maintains.
The majority of the work you will do will be open source.
Discourse is primarily a hosting company: some of your focus will be around improving our hosting infrastructure, resolving issues for customers, or assisting with customer-specific implementations and migrations.
Applicants will have a 10-40 hour paid trial project (over 2-10 weeks) prior to joining the team. The trial project usually involves adding a feature to Discourse or a Discourse plugin.
Your responsibilities will include:
- Communicate daily with clients and work with them to agree on work priorities
- Implement and document client features
- Discuss and decide with internal Discourse teams whether features are appropriate in core, or in client plugins
- Maintain client-specific features against latest core versions
- Highlight new critical core features to high-profile clients
- Schedule and deploy patches and upgrades
We’re looking for someone who:
- Has some Ruby and JavaScript experience
- Is passionate about open source and comfortable with public code reviews
- Has a knack for implementing processes, technologies, and solutions for a fast-paced environment.
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to jobs@discourse.org.
Enterprise Sales Manager
We’re searching for an enthusiastic Enterprise Sales Manager to join our team and support our growth. Our ideal candidate is a highly-motivated deal maker who loves to engage with customers and to build and manage teams.
About Us
CDCK is a global company with a product that is 100% open source. Our team is 85 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.
About the job
Your responsibilities will include:
- Hiring, training and mentoring new team members
- Overseeing and directing performance of the sales team
- Setting team objectives and ensuring they are met
- Managing inbound sales leads
- Coordinating pre-sales resources throughout the sales cycle
- Consulting with prospects to determine the best solution for their specific needs
- Providing online presentations, product demonstrations and general support to prospective customers
- Responding to customer RFP requests
- Structuring bespoke deals and compiling appropriate contractual paperwork
- Discovering and communicating customer requirements to the engineering and customer success teams
We’re looking for someone who:
- 5+ years of experience in enterprise software or SAAS sales
- 2+ years of experience managing a team of 8-10 people
- Experience defining sales strategy and optimising the sales funnel
- Outstanding leadership, relationship building, and influencing skills.
- A knack for implementing processes, technologies, and solutions for a fast-paced environment
- Excellent communication skills whether it be on the phone, on instant messaging apps, video conferencing, email, or speaking in front of large groups
- An overwhelming level of enthusiasm for building relationships and delivering on promises
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
While not a necessity, prior experience with open source software or community management is an advantage.
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to jobs@discourse.org.
Technical Advocate Migration Specialist
About Us
CDCK is a global company with a product that is 100% open source. Our team is 85 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.
About the job
A migration specialist on our Technical Advocate team functions as a generalist, but with a technical skill set in development.
Some days you may be running a small migration or helping a customer tweak their CSS. Other days you may be writing a complex import script for an Enterprise customer or troubleshooting a technical issue with a customer’s site.
Discourse is primarily a hosting company: the majority of the work you will do will be focused on migrations, supporting our customers, or assisting with customer-specific implementations.
Your responsibilities will include:
- Scoping customer migration inquiries
- Performing migrations using our robust import script library
- Supporting customers via our public forums and our support inboxes
- Reproducing bugs for our engineers to fix
- Handling day to day tasks managing customer sites on our infrastructure (e.g. moving sites between tiers, restoring backups, etc.).
We’re looking for someone who:
- A strong technical aptitude. Your experience includes developing in Ruby or a similar language, writing SQL queries for MySQL/Postgres, and working on remote Linux servers (Debian-based) via the command line.
- Bonus points if you’ve built something for the Discourse community, such as submitting a quality pull request, building a custom plugin, or performing a migration.
- Since migrations are detail-intensive, you should be someone who looks to get the little things correct and follows up on loose ends. You must be comfortable keeping several projects in the air at once, but with the ability to find and focus on special projects during quieter times.
- An excellent working knowledge of Discourse, including use of the Discourse admin interface, and you’re not afraid to dig into logs and technical details to get to the bottom of an issue.
- Great customer service skills, like responsiveness, follow-through, and empathizing with customer needs. Taking care of customers is the highest priority for you. You’re not afraid to ask for help or escalate a task if you find yourself stuck, but you take the time to learn so that you can perform the same task yourself if it comes up again.
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:
- Detail-oriented, proactive, and organized
- Able to make decisions quickly and communicate effectively
- Work well independently and remotely
- Kind to their co-workers
- Highly driven with an execution focus and a strong belief in our mission to make the internet a better place
About our pay & benefits
We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!
Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.
Lastly, we believe in having a welcoming workplace where people with diverse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to jobs@discourse.org.